TurboTax Refunding Customers That Filed Late

No comments   | del.icio.us | EMail Post | Print Post

In a press release, Intuit says it will be refunding customers that paid Turbo tax to file their taxes online from April 17 and 18. Apparently during peak hours, which is around a day before they're due, their servers experienced a critical database failure. Oops. They're offering to pay for any fees the IRS dishes out, but does not foresee this to be an issue at the time. As of now the IRS has extended the time to file for all Turbo Tax customers by a period of two days.

Intuit worked closely with the Internal Revenue Service and appreciates that it has agreed to allow taxpayers who were affected by the delay to file their returns until midnight on Thursday, April 19, without penalty. Intuit will also pay any other penalties that customers incur as a result of the delay, although none are anticipated.

During the hours before taxes were due, dozens of frantic customers pleaded on the forums for assistance as the clock ticked. Basically there was one administrator on the forums and hundreds of pissed off customers. While she did handle the situation professionally, it seems like an awfully bad situation to be in.

Related posts: