DJ, thats funny… you technicians are just lazy don’t make excuses, what happened to customers are always right. Cutting off his internet is crap and the person should be fired instantly, fucking useless.

Now I’m the same way, I would not want to pay top dollar for internet service unless I was getting the top service out of it. That’s what our service is, top notch, and is always fixable if there’s a problem. Sometimes it just takes a little time and patience, and most subscribers have no problems, so it’s unfortunate you were one of the unlucky ones.

Now as far as the packet loss, if the technician had done his job right and saw good levels off the line, naturally the modem would be the first thing to think of (assuming you had bypassed a router if you own one and still had packet loss). There is unfortunately many things that could cause problems, and some are more difficult to troubleshoot. There are many pieces of equipment and lines that could be a factor between your modem and the headend, and intermittent issues can be caused by problems in any of these.

I hope this helps, and just realize that Comcast will do what it takes to give you what you’re paying for. Just every now and then you need to show a little patience and persistence.